Shipping Policy

Fitness equipment delivered to your door! Contact us with any questions you may have about placing an order.

 

  • Due to health and safety regulations delivery is to front door, ground level only - Deliveries outside of these areas are at the carriers discretion and not guaranteed.
  • Delivery times are between 9am and 5pm Monday to Friday. A definitive time cannot be guaranteed.
  • Once payment has cleared goods are dispatched and delivery is made within 14 days of dispatch - times will vary depending on location.
  • For heavy items over 35kg driver will need some assistance, no allowance is made to provide an extra person to assist nor a tailgate or forklift at delivery. Should these be required an additional charge will be added to the total order.
  • Due to the size of some delivery vehicles, Manic Fitness or any carriers delivering on behalf of us MUST be informed of ANY restrictions regarding access for the delivering vehicles. This includes but not limited to, steps (including those required to climb to gain access to the property entrance), any overhanging/low trees/shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. Manic Fitness will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers or we were not made aware of any points regarding access restrictions. In the event that the item is refused/canceled due to these restrictions, the customer is liable for all carriage charges and a 20% re-stocking fee will be applied.

If you are not sure of your exact location or are in a remote area and need a quote for delivery, please don't hesitate to contact us.

CALL: 03 8790 6900

EMAIL: MANICFG@BIGPOND.NET.AU

TEXT: 0417 843 601 (FOR A PROMPT RESPONSE)